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Alcumus Insurance
Mill Pool House
Mill Lane
Godalming
Surrey
GU7 1EY
Making a claim
I purchased my policy through Alcumus Insurance Services, how do I make a claim?
All claims are handled by the underwriter of your policy. The contact details can be found within your policy wording.
- If your claim is regarding a public liability policy underwritten by Zurich, you can contact them 24/7 on 0800 302 9055
- If your claim is regarding a tools insurance policy underwritten by Zurich, you can register tools details online
- If your claim is regarding a personal accident policy underwritten by Zurich, you can register personal accident details online
- For all other policy types and / or all other underwriters, please refer to the policy wording, or call us on 02920 029564
I purchased my policy through your partners at Kerry London, how do I make a claim?
Kerry London has a specialist claims handling team who will be able to assist you every step of the way. Please visit the Kerry London claims webpage for more information. If you’d prefer to speak to someone, please call us on 02920 029564 and we’ll be happy to help.
I'm not sure which brand my insurance policy is under, how do I make a claim?
Claims are generally handled by the underwriter of your policy. The contact details can be found within your policy wording. If you can’t find the details or would prefer to speak to someone here first, you can call us on 02920 029564.
I need to submit a claim, what personal information do I need to have to hand?
This is not an exhaustive list but most insurers will require:
- Your name and company details
- Your policy number (found on your certificate of insurance or policy schedule)
- Your contact details (name and phone number)
- The name and contact details of any claimant
I need to submit a claim, what incident details do I need to have to hand?
This is not an exhaustive list but most insurers will require:
- Date, time and place of the incident
- How it occurred
- Names of witnesses and people involved
- Damage to property (if applicable)
- Estimated cost of repairs to property damage (if applicable)
I need to submit a claim, what injury details do I need to have to hand?
This is not an exhaustive list but most insurers will require:
- Contact details of injured party
- Nature of injury
- Hospital details (if necessary)
- Date returned to work
I’ve submitted my claims information, what happens next?
Once you provide all the information to your underwriter, they will:
- advise you about the next steps
- provide you with an immediate solution to the claim situation e.g. arrange for your car to be taken to an authorised repairer
- proactively keep you or your broker informed about the progress of the claim
- proactively manage third parties (anyone claiming against you, as a Zurich Insurance plc policyholder can also contact us on 02920 029564)
- work towards settling the claim as quickly as possible.